This policy governs subscription cancellations and refund eligibility for all Duo Dev Technologies subscription-based products. Specific products may have additional terms that supplement or override sections of this policy.

How to Cancel:
• Account Dashboard: Navigate to Subscription > Cancel Subscription
• Email: Send cancellation request to support@duodev.in
• Support: Contact +91 94876 90260 during business hours

When Changes Take Effect:
• Cancellation takes effect at the end of current billing period
• Full access continues until the paid period expires
• No further charges to your payment method
• Confirmation email sent acknowledging cancellation

Access After Cancellation:
• Read-only access to view and export data
• Cannot create new content or make modifications
• Data accessible for 30 days after cancellation

Important: After 30 days of inactivity, data may be permanently deleted. Export important data before canceling.

General Policy: Subscription fees are generally non-refundable. However, we evaluate refund requests on a case-by-case basis for exceptional circumstances.

Eligible Refund Cases:
• First-Time Subscribers: Within 7 days of initial purchase - Full refund
• Service Outages: Downtime >48 hours or >5% of billing period - Prorated refund
• Billing Errors: Duplicate or incorrect charges - Full refund of error
• Unauthorized Charges: Charges after cancellation or without authorization - Full refund

Non-Refundable Cases:
• Change of mind
• Lack of use during subscription period
• Partial period cancellations (except eligible cases)
• Business closure
• Data loss due to user error
• Late cancellation requests
• Accounts terminated for Terms violations

Request Submission:
1. Contact support@duodev.in
2. Include: Account email, transaction/invoice ID, reason for refund
3. Subject line: "Refund Request - [Your Account/Shop Name]"

Review Timeline:
• Acknowledgment: Within 24 hours
• Review: 3-5 business days
• Decision Notification: Via email

Refund Method (processed to original payment method):
• Credit/Debit Card: 5-10 business days
• Bank Transfer: 7-14 business days
• Online Payment Services: 3-7 business days

Upgrading:
• Changes take effect immediately
• Prorated charge for remainder of billing period
• All higher-tier features immediately available

Downgrading:
• Changes take effect at end of current billing period
• No refund for difference in plan costs
• Ensure usage complies with lower tier limits

If your refund is denied:
1. Submit appeal to support@duodev.in within 7 days
2. Include additional evidence and reference original ticket
3. Management review within 5-7 business days
4. Management decision is final

Warning: Initiating chargebacks without attempting resolution may result in immediate account termination.