Contact & Grievance Redressal
We are committed to addressing your concerns promptly and effectively. Choose the appropriate contact method based on your inquiry type.
Contact Methods
Choose the best way to reach us
General Inquiries
24-48 hoursLegal Inquiries
48-72 hoursSupport & Technical
24 hoursGrievance Officer
Designated officer for formal complaints
Hariharan K
grievance@duodev.in
Phone
+91 94876 90260
Office Address
2/45, JJ Colony, Near Common Service Centre, Mettupattithathanur, Salem, Tamil Nadu - 636103
Response Timeline
Acknowledgment within 24 hours, Resolution within 7-15 business days
Escalation Process
How we handle your concerns step by step
Initial Contact
Submit your concern through email or phone. You will receive an acknowledgment within 24 hours.
Investigation
Our team investigates your concern thoroughly, gathering all necessary information and documentation.
Resolution Proposal
We provide a detailed response with our findings and proposed resolution to address your concern.
Final Review
If unsatisfied with the resolution, request a final review by senior management for additional consideration.
Send Us a Message
We typically respond within 24-48 hours
Quick Contact Info
Reach out to us directly through any of these channels
Phone
+91 94876 90260Address
2/45, JJ Colony, Near Common Service Centre, Mettupattithathanur, Salem, Tamil Nadu - 636103
Max Response
Support Available
Frequently Asked Questions
Common questions about contacting us
We aim to respond to all inquiries within 24-48 hours during business days. Urgent matters related to privacy or legal issues are prioritized.
Please include your full name, email address, and a detailed description of your inquiry. For grievances, include any relevant dates, transaction IDs, or previous communication references.
Yes, once you submit a grievance, you will receive a reference number via email. You can use this number to track your case status by contacting our grievance officer.
If you're not satisfied with our resolution, you can escalate your concern through our escalation process outlined above, or contact the relevant regulatory authority.