RunRoute Data Deletion Policy

This policy explains how to delete your RunRoute account and your RunRoute data, in the RunRoute app and on the RunRoute website (https://runroute.duodev.in).

RunRoute is published by Duo Dev Technologies. Support: support@duodev.in.

If you created a RunRoute account (with email or Google), you can permanently delete it and its data in any of these ways:

1. In the app: open Profile > Delete Account and confirm.
2. On the website while signed in: open Profile Settings > Delete Account, type your account email to confirm, and submit.
3. On the web, without the app or a password: visit https://runroute.duodev.in/account/delete, enter your account email, open the confirmation link we email you (valid for 60 minutes), and select Delete permanently.

When you delete your account, we permanently delete:

1. Your account data: name, email address, hashed password (if any), and linked Google sign-in identifier.
2. All activity sessions synced to our servers, including recorded GPS route points.
3. Your synced health and fitness profile (age or birth date, gender, height, weight, goals, and preferences).
4. Your achievement progress.
5. All sign-in tokens and website sign-in sessions, so every device and browser is signed out.

When you delete from the app, all RunRoute data on that device is also erased and the app returns to its first-launch state.

1. Server data is deleted immediately once the deletion is confirmed.
2. Residual copies in backups are removed within 30 days, when those backups expire.
3. We keep a minimal record that a deletion took place: an irreversible code that cannot be traced back to your name or email, how the deletion was requested (app, website, or support), and when. It contains no personal data.
4. We do not retain any of the data listed in Section 2 after that.

You can delete data stored on your device without deleting an account:

1. Clear All Data (Settings): removes locally stored profile, sessions, saved routes, achievements, and notifications.
2. Data Retention (Settings): automatically removes sessions older than your selected retention period.
3. Uninstalling the app removes app data from the device according to your device or platform behavior.

Clearing local data does not delete data already synced to your account. To delete synced data, delete your account as described in Section 2.

If you cannot use the app or the website, email support@duodev.in from the email address registered to your account, with:

1. App name: RunRoute
2. The email address of the account
3. Your request (account deletion)

We will verify the request and complete it within 30 days.

1. Crash diagnostics are processed by Firebase Crashlytics and app usage analytics by Google Analytics for Firebase. This data is not linked to your RunRoute account and expires according to Firebase retention settings.
2. Map and routing requests are processed by Google Maps Platform.
3. If you signed in with Google, you can also remove RunRoute's access from your Google Account at https://myaccount.google.com/permissions.

RunRoute Privacy Policy: https://legal.duodev.in/products/runroute/privacy-policy

For deletion support, contact support@duodev.in.